![]() ![]() It was now shipping by Nov 27th and receiving by Dec 2nd, basically I would be waiting half a year to receive my order so that wasn't going to work. When the transaction was completed and they finally received the notice from the manufacturer the shipping and receiving dates changed. I purchased the unit from the other website previously because their website said I would receive the unit by the end of July. I had already purchased the unit from another website and I really didn't want to go through the hassle of trying to get a refund and then waiting for the refund and then turning around and purchasing another unit somewhere else. The primary reason I chose Grill Collection is because they had the item I wanted in stock where other sites selling the same item wasn't available till the end of the year. If you are in need of anything for your backyard space, Grill Collection is the place to buy it!!! From shipping to arrival, it was less than a week before it arrived to ship cross country. ![]() ![]() The delivery process was incredibly smooth, they placed the grill exactly where I requested it, they inspected it with me, and I couldn't be happier. Once I was notified the grill had shipped, I was immediately given my tracking number, and within days I was contacted by the carrier to set up delivery. After sending an email inquiry, I received a response in less than two hours. Someone is always right there to step in and answer a question for you. The customer service from Grill Collection is unmatched by any of the other companies I have spoken with. Jerome was absolutely amazing to work with, and I very much look forward to ordering the rest of my appliances and equipment for my outdoor kitchen space in the coming days. Once I decided on buying this particular model, I did exhaustive research on several different vendors and settled on the Grill Collection, because of their amazing customer service, response time, and unbelievable price match. ![]()
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